1.    What types of posters are available at Klaiz Designs?
We offer posters in categories such as superheroes, cars, bikes, movies, TV series, video games, motivation, cricket, football, anime, and customized designs.

2.    What sizes of posters are available?
Our posters are available in sizes A6,A4, A3, and 13x19 inches.

3.    What is the file size requirement for custom posters?
The file size must be between 1MB and 50MB in PNG or PDF format.

4.    What happens if my uploaded custom image doesn’t meet quality standards?
If your file doesn’t meet the required quality, your order will be rejected, and you’ll be notified via email or WhatsApp.

5.    Can I cancel my order after placing it?
Standard orders: Can be cancelled within 6 hours.
Custom orders: Can be cancelled within 3 hours of placing the order.

6.    How do I cancel an order?
Contact our customer service team via WhatsApp or email with your order ID.

7.    Can I return or exchange a poster if I don’t like it?
No, we do not accept returns or exchanges unless the product is damaged or incorrect.

8.    What should I do if I receive a damaged or incorrect product?
Record a 360-degree unboxing video as proof and send it to our WhatsApp with your order ID within 48 hours of delivery.

9.    How are refunds processed?
Refunds for eligible cases are processed within 7-10 business days to the original payment method.

10.    Are custom posters refundable?
Custom posters are non-refundable unless they arrive damaged or incorrect.

11.    How long does it take to process an order?
Orders are processed within 2 business days. Custom posters may take longer depending on the complexity of the design.

12.    Can I select a courier service during checkout?
Yes, you can select from the available courier services during the checkout process.

13.    Do you ship internationally?
Yes, we ship internationally. Shipping rates and delivery times vary based on location, and additional taxes or duties may apply.

14.    When will I receive the tracking ID for my order?
The tracking ID will be sent to your WhatsApp and email once the order is shipped.

15.    What should I do if my package is delayed?
Contact our support team. However, please note that delays caused by courier services are beyond our control.

16.    Do I need to pay additional taxes or duties for international orders?
Yes, taxes, duties, or fees for international orders are the buyer's responsibility.

17.    Is there an age restriction to purchase on your website?
Yes, you must be at least 18 years old to use our website.

18.    How do I contact customer support?
You can contact us via WhatsApp or email. Visit the "Contact Us" section for details.

19.    Can I preview my custom poster before printing?
Yes, we send a preview for approval before printing custom posters.

20.    What happens if my package is lost during shipping?
Contact our support team immediately with proof, such as photos or videos.

21.    Do you accept bulk orders?
Yes, we accept bulk orders. Contact us for special pricing and details.

22.    Can I make changes to my custom design after placing an order?
Changes can only be made if requested within 3 hours of placing the order.

23.    Do you offer discounts or promotions?
Yes, we offer discounts and promotions occasionally. Subscribe to our newsletter to stay updated.

24.    Can I track my order in real time?
Yes, you can use the tracking ID provided to check your order’s status online.

25.    What payment methods do you accept?
We accept payments via credit/debit cards, UPI, net banking, and other popular digital payment methods.

26.    Can I gift a poster to someone?
Yes, you can ship the poster directly to the recipient’s address.

27.    Do you provide frames with the posters?
No, our posters are sold unframed.

28.    What material are the posters printed on?
Our posters are printed on high-quality, durable 300gsm paper for a premium finish.

29.    Can I order posters with custom sizes?
Currently, we only offer standard sizes (A6, A4, A3, and 13x19).

30.    What if my question isn’t answered here?
Feel free to contact our customer support team. We’re happy to assist with any additional questions or concerns!